Contact

At Shoe Gallery, we value our customers and aim to provide the best support possible. Please read our contact policy below to understand how you can reach us and what you can expect.

1. How to Contact Us

You can reach us through the following methods:

Email: shoegallery.info@gmail.com

Phone/WhatsApp: +92 321 504 7901

Address: Street No.2, House No.8 Data Colony Qainchi Bazar Near Mughal Marrige Hall Kotlakhpat Lahore.

Contact Form: Available on our "Contact Us" page.

2. Response Time

We aim to reply to all queries within 24–48 business hours.

During busy sale periods, responses may take a little longer, but we’ll get back to you as soon as possible.

3. Customer Support Hours

Monday – Saturday: 10:00 AM – 7:00 PM (PKT)

Sunday & Public Holidays: Closed

4. Order Inquiries

For faster assistance, please include the following when contacting us:

Order number

Full name

Contact number/email used at checkout

5. Returns & Complaints

If you have a concern about a product, kindly reach out within 7 days of delivery.

Complaints will be reviewed and resolved fairly in accordance with our Return & Refund Policy.

6. Respectful Communication

We kindly request all customers to maintain respectful communication with our support staff. Abusive or inappropriate behavior will not be tolerated.